<h1><span>Returns, Exchanges & Refunds Policy</span></h1>
<p><strong><span>Last updated:</span></strong><span> August 11, 2026</span></p>
<p><span>At Parrotty Beauty, we want you to receive every order in excellent condition. This policy explains how cancellations, returns, exchanges, and refunds are handled for orders delivered within Egypt.</span></p>
<h2><span>1. Order cancellation</span></h2>
<p><span>You may request cancellation before your order is dispatched by contacting us with your name and order number.</span></p>
<p><span>Once an order has been dispatched, it must be handled under the return process below.</span></p>
<h2><span>2. Returns within 14 days</span></h2>
<p><span>You may request the return or exchange of an eligible product within 14 days from the date you receive it.</span></p>
<p><span>To qualify, the product must be:</span></p>
<ul>
<li><p><span>Unused, unopened, and in its original condition.</span></p></li>
<li><p><span>Sealed in its original packaging, where applicable.</span></p></li>
<li><p><span>Complete with any accessories, gifts, labels, and promotional items supplied with it.</span></p></li>
<li><p><span>Accompanied by the order number or other proof of purchase.</span></p></li>
</ul>
<p><span>Parrotty Beauty will arrange collection of an eligible return without additional return charges to the customer.</span></p>
<h2><span>3. Beauty and personal-care products</span></h2>
<p><span>For health, safety, and hygiene reasons, opened or used cosmetics and personal-care products cannot normally be returned simply because you changed your mind.</span></p>
<p><span>This includes opened or used:</span></p>
<ul>
<li><p><span>Moroccan soap, tabrima, oils, powders, and similar skincare products.</span></p></li>
<li><p><span>Products whose seal, protective film, lid, or hygienic packaging has been opened or removed.</span></p></li>
<li><p><span>Kessa gloves or other personal-use accessories that have been used, washed, or removed from sealed hygienic packaging.</span></p></li>
</ul>
<p><span>This restriction does not affect your rights if a product is defective, damaged, incorrectly supplied, or does not match its advertised specifications.</span></p>
<h2><span>4. Defective, damaged, or incorrect products</span></h2>
<p><span>If your product arrives damaged, defective, leaking, contaminated, expired, incomplete, incorrectly supplied, or materially different from its advertised specifications, contact us as soon as possible and within 30 days of delivery.</span></p>
<p><span>Depending on your preference and product availability, you may request:</span></p>
<ul>
<li><p><span>A replacement with the same product.</span></p></li>
<li><p><span>An exchange for another product, with any price difference settled.</span></p></li>
<li><p><span>A full refund.</span></p></li>
</ul>
<p><span>There will be no collection or replacement delivery charge for an accepted claim involving a defective, damaged, or incorrect product.</span></p>
<p><span>Please keep the product and its packaging until we complete our assessment. Opening a product only to discover a defect does not automatically invalidate your claim.</span></p>
<h2><span>5. How to request a return or exchange</span></h2>
<p><span>Contact Parrotty Beauty through:</span></p>
<ul>
<li><p><strong><span>Email:</span></strong><span> info@parrottybeauty.com</span></p></li>
<li><p><strong><span>WhatsApp:</span></strong><span> +201280689366</span></p></li>
</ul>
<p><span>Please provide:</span></p>
<ul>
<li><p><span>Your full name and order number.</span></p></li>
<li><p><span>The product you wish to return.</span></p></li>
<li><p><span>The reason for the request.</span></p></li>
<li><p><span>Clear photographs or a short video if the product is damaged, defective, leaking, or incorrect.</span></p></li>
<li><p><span>Your preferred resolution: replacement, exchange, or refund.</span></p></li>
</ul>
<p><span>We will confirm the next steps and arrange collection where the return is eligible. Please do not send products to an address without receiving return instructions first.</span></p>
<h2><span>6. Refunds</span></h2>
<p><span>Once eligibility has been confirmed, refunds will be processed as promptly as possible and within the period required by Egyptian law.</span></p>
<ul>
<li><p><span>Prepaid orders will ordinarily be refunded through the original payment method.</span></p></li>
<li><p><span>For cash-on-delivery orders, we will arrange the refund through an agreed available method, such as a bank account or mobile wallet.</span></p></li>
<li><p><span>Banks and payment providers may require additional processing time before the refund appears.</span></p></li>
<li><p><span>Promotional discounts will be reflected in the refunded amount; customers will receive only the amount actually paid.</span></p></li>
<li><p><span>Original standard delivery charges will be refunded when the entire order is returned because it was defective, damaged, incorrect, or otherwise required by law.</span></p></li>
</ul>
<h2><span>7. Bundles, gifts, and promotional offers</span></h2>
<p><span>If a product was purchased as part of a bundle or promotional offer, the complete bundle—including any free gifts—must normally be returned to receive a full refund.</span></p>
<p><span>If only part of a bundle is returned, any refund will be recalculated using the prices and promotion applicable to the remaining products. If a free gift is not returned, its published value may be deducted where legally permitted.</span></p>
<h2><span>8. Delivery inspection</span></h2>
<p><span>Please inspect the outside of your parcel when it arrives. If the parcel is visibly damaged, opened, or appears to have been tampered with, photograph it before opening and contact us promptly.</span></p>
<p><span>Accepting a parcel does not remove your right to report a concealed defect, damage, or incorrect item after opening it.</span></p>
<h2><span>9. Skin sensitivity and personal preference</span></h2>
<p><span>Individual results and sensitivities can vary. A product is not considered defective solely because its scent, texture, colour, or personal suitability differs from a customer's preference, provided it is safe, within specification, and accurately described.</span></p>
<p><span>If you experience irritation, stop using the product and contact us. Serious or continuing symptoms should be assessed by a qualified healthcare professional. This provision does not limit any rights relating to an unsafe, defective, contaminated, or incorrectly labelled product.</span></p>
<h2><span>10. Our legal commitment</span></h2>
<p><span>This policy is governed by the applicable laws of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018 and its Executive Regulations.</span></p>
<p><span>Nothing in this policy limits any mandatory consumer right. Where the law gives the customer greater protection than this policy, the law will apply.</span></p>
<p><strong><span>Parrotty Beauty</span></strong><br><span>Parrotty Beauty </span><br><span>Cairo, Egypt</span><br><span>info@parrottybeauty.com</span><br><span>+201280689366</span></p>
